| Course | |||||
|---|---|---|---|---|---|
 | Work Place Essentials This module will provide you with an easy way to use different tools and techniques to solve every ethical decision and make you define your ethical framework to make solving those ethical dilemmas easier. This module will assist in defining... | ||||
 | Human Resources Successful change is one of the biggest problems that most organizations face. This module is to assist to allign people and resources toward that change direction and build the collective commitment to making the change effort successful with... | ||||
 | Career Development Communication Strategies will assist staff in improving communication skills in the workplace by knowing how to speak fluently and conveying opinions and arguments clearly. The main objective is to enlighten them to understand the impact of... | ||||
 | Supervisors & Managers Effective delegation is a valuable skill a manager can master. Delegating develops employee skills to be able to handle bigger responsibilities. The course will explore many of the facets of delegation, including when to delegate and to whom to... | ||||
 | Career Development Series Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect... | ||||
 | Career Development We influence others in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there... | ||||
 | Human Resources The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader... | ||||
 | Human Resources Product knowledge will ensure that all employees are able to cross sell all products and services within the Group by communicating effectively and enthusiastically, building trust and confidence in customer relationships. It will help all agents... | ||||
 | Career Development Project management is no longer only for mega projects worth hundreds of thousands of dollars. Small projects can benefit from project management tools. These time tested tools can help you to get that small project done well, done under budget,... | ||||
 | Supervisors & Managers The purpose of the advanced project management course is to make your personal project performance more predictable and to focus their management actions on making their projects successful. Management skills are an important part of your success... |
