Get this course

Human Resources

Managing Customer Service (MCS01)


Description
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader in a customer service environment.
Content
  • Pre-Assignment: Managing Customer Service
  • Pre Course Assessment/Test
  • Managing Customer Service Course Outline
  • Managing Customer Service_PowerPoint Slides.pptx
  • Managing Customer Service Student Manual.docx
  • Personal Action Plan
  • Session 4 Activity: Practices in Practice
  • Managing Customer Service Quick Reference Guide.docx
  • Managing Customer Service Recommended Reading List.docx
  • Post Course Evaluation
  • Post Course Test/Assessment MCS01: password- test
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
Back