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Human Resources

Group Products Knowledge Training (PK01)


Description
Product knowledge will ensure that all employees are able to cross sell all products and services within the Group by communicating effectively and enthusiastically, building trust and confidence in customer relationships. It will help all agents to answer questions on the spot and overcome common customer objections
Content
  • 1. First Mutual Health Company Product Knowledge Training
  • First Mutual Health Assessment: password- test
  • 2. Nicoz Diamond Product Knowledge Training
  • Nicoz Diamond Assessment: password- test
  • 3. First Mutual Wealth Product Knowledge Training
  • First Mutual Wealth Assessment: password- test
  • 4. First Mutual Properties (Oyster Real Estate) Product Knowledge Training
  • First Mutual Properties Assessment: password- test
  • 5. First Mutual Microfinance Products Knowledge Training
  • First Mutual Microfinance Assessment: password- test
  • 6. FML EB Product Knowledge Training
  • First Mutual Life EB Assessment: password- test
  • 7. First Mutual Funeral Services Product Knowledge Training
  • First Mutual Funeral Services Assessment: password- test
  • 8. FML IB - Product Knowledge training
  • First Mutual Life IB Assessment: password- test
  • 9 First Mutual Reinsurance Product Knowledge Training
  • First Mutual Reinsurance Assessment: password- test
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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